Complaints and Grievance Policy

This is a core policy that forms part of the induction for all staff. It is a requirement that all members of staff have access to this policy and sign to say they have read and understood its contents.

Date written: September 2025

Date of next review: September 2026

This policy will be reviewed at least annually and/or following any updates to national and local guidance and procedures

Sandwich Pantry

The Sandwich Pantry recognises that volunteers and members have the right to raise grievances about any matter relating to the organisation.

It is hoped that most issues can be resolved through regular communication between all stakeholders of Sandwich Pantry. However, where this is not possible, this complaints and grievance procedure is in place to ensure that all difficulties, issues or problems are dealt with in a prompt and fair manner.

PROCEDURE

1.    If a volunteer or member has a complaint against a volunteer or the organisation in general they should first discuss this with Sandwich Pantry Chairperson. A note of the meeting and any action agreed should be recorded.

2.    If the Chairperson is the person who the complaint is against then the matter should be referred to one of the Vice Chairpersons.

3.    If the matter is not resolved at this initial meeting the complaint should be made in writing to the Management Group. This group will then meet to discuss this and ensure it is will be dealt with within fourteen days and treated in a confidential manner